Lauren is awesome. She takes my calls or returns my calls immediately. She took the time to explain things that I did not understand no matter how many times I called. She won my case in which I was originally denied. She had patience due to my poor memory. She always assured me that I will be ok during my court appearance. I felt like the load was off my back and on hers. Mark, I got to know later. He was nice and patiently answered all my questions and answered all my calls. I would recommend anyone. They are awesome. I won!